Shipping Policy
Last updated: September 2026 · Applies to physical merch purchases only.
Vuka Music is operated by Vuka Music - The Rise Up (Pty) Ltd, Republic of South Africa.
Vuka Music sells it, the artist ships it
Merch on Vuka Music is sold by Vuka Music as seller of record, and fulfilled on our behalf by the artist you bought it from — they pack it, book the courier, and ship it to you. Vuka Music is not a fulfilment centre and doesn't handle the physical item at any point.
Who ships what
Digital items — beats, releases, samples, videos — are delivered instantly and are never shipped; this page doesn't apply to them. Physical merch (t-shirts, hoodies, and similar) is sold by Vuka Music and fulfilled by the artist you bought it from on Vuka Music's behalf, not shipped by Vuka Music centrally.
Shipping fee
Each artist sets a flat shipping fee per item, shown as a separate line at checkout alongside the item price. This fee is a pass-through to cover the artist's courier cost — Vuka Music does not take a commission on it.
Delivery address
You'll be asked for a delivery address and phone number when you check out for merch. Please double-check these before paying — Vuka Music cannot redirect a parcel once it's booked with a courier, and getting it corrected is between you and the artist.
Courier & tracking
Artists choose their own courier (for example Pudo, PostNet, or Courier Guy) and book the shipment themselves. Once an order ships, the artist marks it as shipped in their dashboard and you'll receive an email with a tracking reference, if one was provided. You can also check the order status any time from your Purchases page.
Delivery times
Delivery windows depend on the artist's location, the courier they choose, and your delivery address — Vuka Music does not set or guarantee a delivery timeframe. If your order hasn't shipped within a reasonable time, contact the artist directly through Vuka Messages, or reach out to support@vukamusic.com and we'll follow up.
Lost, damaged, or incorrect items
If your order arrives damaged, is significantly not as described, or never arrives, email support@vukamusic.com with your order reference and photos where relevant. See our Refund Policy for how merch disputes are handled.
International orders
Merch shipping is currently intended for delivery within South Africa. If an artist is willing to ship internationally, that's arranged directly with them and isn't guaranteed or supported by Vuka Music.